{"id":402,"date":"2025-07-24T18:15:32","date_gmt":"2025-07-24T18:15:32","guid":{"rendered":"https:\/\/axasegurodeauto.com.mx\/blog\/?p=402"},"modified":"2025-07-24T18:15:35","modified_gmt":"2025-07-24T18:15:35","slug":"como-funciona-el-seguro-de-auto-axa","status":"publish","type":"post","link":"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/","title":{"rendered":"\u00bfC\u00f3mo funciona el seguro de auto AXA?"},"content":{"rendered":"\n<p>Contar con un seguro de auto hoy en d\u00eda no solo es obligatorio en M\u00e9xico, sino una necesidad para proteger tu patrimonio y tu tranquilidad. Entre las opciones del mercado, <strong>AXA Seguros<\/strong> se ha consolidado como una de las aseguradoras m\u00e1s confiables, gracias a su respaldo internacional, coberturas amplias y atenci\u00f3n inmediata.<\/p>\n\n\n\n<p>Si est\u00e1s pensando en contratar una p\u00f3liza o ya eres cliente de AXA y quieres entender mejor c\u00f3mo funciona su seguro de auto, aqu\u00ed te lo explicamos a detalle.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\r\n<div class=\"ez-toc-title-container\">\r\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\r\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\r\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#%C2%BFQue_es_el_seguro_de_auto_AXA\" >\u00bfQu\u00e9 es el seguro de auto AXA?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#%C2%BFQue_incluye_el_seguro_de_auto_AXA\" >\u00bfQu\u00e9 incluye el seguro de auto AXA?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#%C2%BFComo_funciona_el_seguro_AXA\" >\u00bfC\u00f3mo funciona el seguro AXA?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#Contratacion\" >Contrataci\u00f3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#Pago_de_la_prima\" >Pago de la prima<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#Vigencia_y_cobertura\" >Vigencia y cobertura<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#Uso_del_seguro_en_caso_de_siniestro\" >Uso del seguro en caso de siniestro<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#%C2%BFQue_pasa_con_el_deducible\" >\u00bfQu\u00e9 pasa con el deducible?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#Renovacion_automatica\" >Renovaci\u00f3n autom\u00e1tica<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#%C2%BFY_si_quiero_cancelar_mi_seguro\" >\u00bfY si quiero cancelar mi seguro?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/#%C2%BFConviene_contratar_un_seguro_de_auto_con_AXA\" >\u00bfConviene contratar un seguro de auto con AXA?<\/a><\/li><\/ul><\/nav><\/div>\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_es_el_seguro_de_auto_AXA\"><\/span><strong>\u00bfQu\u00e9 es el seguro de auto AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>El seguro de auto de AXA es un contrato entre t\u00fa (el asegurado) y la aseguradora, en el cual AXA se compromete a cubrir los <strong>da\u00f1os, p\u00e9rdidas o responsabilidades<\/strong> que puedas tener por accidentes automovil\u00edsticos, robo del veh\u00edculo, da\u00f1os a terceros, y m\u00e1s, <strong>a cambio de una prima<\/strong> (el costo del seguro).<\/p>\n\n\n\n<p>AXA ofrece distintos <strong>paquetes y niveles de cobertura<\/strong>, por lo que puedes elegir el que mejor se adapte a tu veh\u00edculo, presupuesto y necesidades.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_incluye_el_seguro_de_auto_AXA\"><\/span><strong>\u00bfQu\u00e9 incluye el seguro de auto AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AXA maneja diferentes paquetes, que pueden incluir lo siguiente:<\/p>\n\n\n\n<p><strong>Coberturas:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Responsabilidad civil<\/strong>: cubre da\u00f1os materiales o lesiones a terceros.<\/li>\n\n\n\n<li><strong>Gastos m\u00e9dicos a ocupantes<\/strong>: paga la atenci\u00f3n m\u00e9dica de los pasajeros del veh\u00edculo asegurado.<\/li>\n\n\n\n<li><strong>Asistencia legal y vial<\/strong>: asesor\u00eda jur\u00eddica, gr\u00faa, paso de corriente, cambio de llanta, etc.<\/li>\n\n\n\n<li><strong>Robo total<\/strong>: cubre el valor del auto en caso de robo completo.<\/li>\n\n\n\n<li><strong>Da\u00f1os materiales<\/strong>: repara o paga da\u00f1os al propio veh\u00edculo por choques, ca\u00eddas de objetos, inundaciones, etc.<\/li>\n<\/ul>\n\n\n\n<p><strong>Coberturas adicionales:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Auto sustituto<\/li>\n\n\n\n<li>Cero deducible en p\u00e9rdida total<\/li>\n\n\n\n<li>Protecci\u00f3n de llantas y rines<\/li>\n\n\n\n<li>Cobertura para equipo especial<\/li>\n\n\n\n<li>Extensi\u00f3n de responsabilidad civil (si manejas otro auto que no es el tuyo)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_funciona_el_seguro_AXA\"><\/span><strong>\u00bfC\u00f3mo funciona el seguro AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A continuaci\u00f3n, te explicamos el <strong>proceso de funcionamiento del seguro de auto AXA<\/strong>, desde que lo contratas hasta c\u00f3mo usarlo en caso de siniestro:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Contratacion\"><\/span><strong>Contrataci\u00f3n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Puedes contratar tu p\u00f3liza:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En l\u00ednea desde el cotizador de AXA<\/li>\n\n\n\n<li>A trav\u00e9s de un agente autorizado<\/li>\n\n\n\n<li>En oficinas f\u00edsicas<\/li>\n<\/ul>\n\n\n\n<p>Deber\u00e1s proporcionar datos del auto, tus datos personales y elegir el paquete que m\u00e1s te convenga.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pago_de_la_prima\"><\/span><strong>Pago de la prima<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Puedes pagar tu seguro:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>De forma anual, semestral, trimestral o mensual<\/li>\n\n\n\n<li>Con tarjeta de cr\u00e9dito o d\u00e9bito<\/li>\n\n\n\n<li>En l\u00ednea, en bancos o tiendas de conveniencia<\/li>\n<\/ul>\n\n\n\n<p>Una vez pagado, recibir\u00e1s tu p\u00f3liza con todos los datos y condiciones del seguro.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vigencia_y_cobertura\"><\/span><strong>Vigencia y cobertura<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>El seguro entra en vigor desde la fecha establecida en la p\u00f3liza. A partir de ese momento, puedes hacer uso de todos los beneficios contratados.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Uso_del_seguro_en_caso_de_siniestro\"><\/span><strong>Uso del seguro en caso de siniestro<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Si sufres un accidente o robo, debes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Llamar al 800 911 1292 o al 800 911 9111 (siniestros)<\/strong><\/li>\n\n\n\n<li>Compartir tus datos y ubicaci\u00f3n<\/li>\n\n\n\n<li>Un ajustador de AXA llegar\u00e1 al lugar para evaluar el incidente<\/li>\n\n\n\n<li>El ajustador levantar\u00e1 el reporte, revisar\u00e1 la p\u00f3liza y determinar\u00e1 si aplica deducible<\/li>\n<\/ul>\n\n\n\n<p>Si procede, AXA se encarga de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reparar el auto en un taller o agencia autorizada<\/li>\n\n\n\n<li>Pagar los da\u00f1os a terceros<\/li>\n\n\n\n<li>Cubrir gastos m\u00e9dicos de los ocupantes<\/li>\n\n\n\n<li>Cubrir la p\u00e9rdida en caso de robo total<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_pasa_con_el_deducible\"><\/span><strong>\u00bfQu\u00e9 pasa con el deducible?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>El <strong>deducible<\/strong> es la cantidad que t\u00fa pagas de tu bolsillo cuando ocurre un siniestro. En AXA, el deducible var\u00eda seg\u00fan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El tipo de cobertura<\/li>\n\n\n\n<li>El valor comercial del auto<\/li>\n\n\n\n<li>El tipo de da\u00f1o (material o robo)<\/li>\n<\/ul>\n\n\n\n<p><strong>Ejemplo<\/strong>: Si tu auto vale $200,000 y tu deducible es del 5%, t\u00fa pagar\u00e1s $10,000 y AXA cubrir\u00e1 el resto del da\u00f1o.<\/p>\n\n\n\n<p>Hay paquetes que ofrecen <strong>cero deducible<\/strong> en caso de p\u00e9rdida total o ciertas condiciones espec\u00edficas.<\/p>\n\n\n\n<p><strong>\u00bfC\u00f3mo puedo dar seguimiento o usar servicios?<\/strong><\/p>\n\n\n\n<p>AXA pone a tu disposici\u00f3n herramientas digitales:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>App MyAXA<\/strong>: para seguimiento de siniestros, facturaci\u00f3n, pagos, consulta de p\u00f3liza.<\/li>\n\n\n\n<li><strong>Portal web<\/strong>: cotizaci\u00f3n, renovaciones, y atenci\u00f3n al cliente.<\/li>\n\n\n\n<li><strong>WhatsApp<\/strong>: servicios b\u00e1sicos de orientaci\u00f3n y gesti\u00f3n.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Renovacion_automatica\"><\/span><strong>Renovaci\u00f3n autom\u00e1tica<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tu seguro puede renovarse autom\u00e1ticamente al finalizar la vigencia si tienes cargo domiciliado. Tambi\u00e9n puedes hacerlo manualmente por <a href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguros-telefono\/\" target=\"_blank\" rel=\"noreferrer noopener\">tel\u00e9fono<\/a> o en l\u00ednea.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFY_si_quiero_cancelar_mi_seguro\"><\/span><strong>\u00bfY si quiero cancelar mi seguro?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Puedes solicitar la cancelaci\u00f3n de tu p\u00f3liza en cualquier momento. Si pagaste por adelantado, te devolver\u00e1n el saldo no usado, descontando comisiones y d\u00edas de cobertura.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFConviene_contratar_un_seguro_de_auto_con_AXA\"><\/span><strong>\u00bfConviene contratar un seguro de auto con AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>S\u00ed. AXA ofrece:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Paquetes flexibles y personalizables<\/li>\n\n\n\n<li>Atenci\u00f3n 24\/7 en todo el pa\u00eds<\/li>\n\n\n\n<li>Amplia red de talleres y agencias<\/li>\n\n\n\n<li>Herramientas digitales para hacer todo m\u00e1s f\u00e1cil<\/li>\n\n\n\n<li>Promociones, descuentos y cero deducible en algunos casos<\/li>\n<\/ul>\n\n\n\n<p>Si buscas un seguro de auto <strong>con respaldo internacional, buen servicio y beneficios reales<\/strong>, AXA es una excelente opci\u00f3n.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"https:\/\/axasegurodeauto.com.mx\/\"><strong>\u00a1Cotiza aqu\u00ed!<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contar con un seguro de auto hoy en d\u00eda no solo es obligatorio en M\u00e9xico, sino una necesidad para proteger [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":407,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9],"tags":[],"class_list":["post-402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-seguro-de-auto-axa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>\u00bfC\u00f3mo funciona el seguro de auto AXA?<\/title>\r\n<meta name=\"description\" content=\"Descubre c\u00f3mo funciona el seguro de auto AXA: conoce sus coberturas, beneficios y c\u00f3mo te protege en caso de accidente o robo.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/como-funciona-el-seguro-de-auto-axa\/\" \/>\r\n<meta 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