{"id":346,"date":"2025-07-14T17:54:44","date_gmt":"2025-07-14T17:54:44","guid":{"rendered":"https:\/\/axasegurodeauto.com.mx\/blog\/?p=346"},"modified":"2025-07-14T17:54:48","modified_gmt":"2025-07-14T17:54:48","slug":"axa-atencion-24-horas","status":"publish","type":"post","link":"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/","title":{"rendered":"AXA Seguros Atenci\u00f3n al cliente 24 horas"},"content":{"rendered":"\n<p>Cuando ocurre un accidente o imprevisto, no hay hora espec\u00edfica. Por eso, <strong>AXA Seguros ofrece atenci\u00f3n 24 horas los 7 d\u00edas de la semana<\/strong> para que puedas recibir ayuda inmediata, sin importar si es de madrugada, fin de semana o d\u00eda festivo.<\/p>\n\n\n\n<p>En este art\u00edculo te explicamos <strong>c\u00f3mo funciona la atenci\u00f3n 24\/7 de AXA<\/strong>, qu\u00e9 servicios est\u00e1n disponibles, cu\u00e1les son los n\u00fameros de contacto y c\u00f3mo acceder a asistencia en caso de siniestros, fallas mec\u00e1nicas, emergencias m\u00e9dicas u otros incidentes.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\r\n<div class=\"ez-toc-title-container\">\r\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\r\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\r\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/#%C2%BFQue_es_AXA_Seguros_Atencion_24_horas\" >\u00bfQu\u00e9 es AXA Seguros Atenci\u00f3n 24 horas?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/#%C2%BFComo_contactar_a_AXA_las_24_horas\" >\u00bfC\u00f3mo contactar a AXA las 24 horas?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/#%C2%BFQue_servicios_incluye_la_atencion_24_horas_de_AXA\" >\u00bfQu\u00e9 servicios incluye la atenci\u00f3n 24 horas de AXA?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/#%C2%BFTambien_hay_atencion_24_horas_en_linea\" >\u00bfTambi\u00e9n hay atenci\u00f3n 24 horas en l\u00ednea?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/#%C2%BFQue_necesito_para_recibir_atencion_inmediata\" >\u00bfQu\u00e9 necesito para recibir atenci\u00f3n inmediata?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/#%C2%BFCuanto_tarda_en_llegar_la_ayuda\" >\u00bfCu\u00e1nto tarda en llegar la ayuda?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/#%C2%BFQue_hacer_si_no_contestan_o_hay_demoras\" >\u00bfQu\u00e9 hacer si no contestan o hay demoras?<\/a><\/li><\/ul><\/nav><\/div>\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_es_AXA_Seguros_Atencion_24_horas\"><\/span><strong>\u00bfQu\u00e9 es AXA Seguros Atenci\u00f3n 24 horas?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>La atenci\u00f3n 24 horas de AXA es un <strong>servicio permanente de asistencia telef\u00f3nica y digital<\/strong> para todos sus asegurados, especialmente \u00fatil para:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reportar siniestros de auto o moto.<\/li>\n\n\n\n<li>Solicitar asistencia vial o m\u00e9dica.<\/li>\n\n\n\n<li>Pedir apoyo legal en caso de accidente.<\/li>\n\n\n\n<li>Obtener informaci\u00f3n urgente sobre tu p\u00f3liza.<\/li>\n\n\n\n<li>Levantar una queja o solicitar seguimiento a un tr\u00e1mite en curso.<\/li>\n<\/ul>\n\n\n\n<p>El servicio de asistencia las 24 horas est\u00e1 disponible los 365 d\u00edas del a\u00f1o, sin importar feriados o fines de semana.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_contactar_a_AXA_las_24_horas\"><\/span><strong>\u00bfC\u00f3mo contactar a AXA las 24 horas?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Estos son los canales oficiales de atenci\u00f3n inmediata:<\/p>\n\n\n\n<p><strong> Tel\u00e9fono AXA 24 horas<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>N\u00famero nacional gratuito:<\/strong><br><strong>800 900 1292<\/strong><\/li>\n\n\n\n<li><strong>Desde celular:<\/strong> marca <strong>*AXA<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Este n\u00famero est\u00e1 habilitado para:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reportar siniestros<\/li>\n\n\n\n<li>Solicitar gr\u00faa o asistencia vial<\/li>\n\n\n\n<li>Atenci\u00f3n m\u00e9dica urgente (si tienes seguro de salud o gastos m\u00e9dicos)<\/li>\n\n\n\n<li>Dudas sobre tu p\u00f3liza<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_servicios_incluye_la_atencion_24_horas_de_AXA\"><\/span><strong>\u00bfQu\u00e9 servicios incluye la atenci\u00f3n 24 horas de AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>La atenci\u00f3n de 24 horas no es solo para choques, ya que AXA brinda <strong>asistencia integral<\/strong> seg\u00fan el tipo de seguro contratado:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seguro de Auto o Moto<\/strong>\n<ul class=\"wp-block-list\">\n<li>Reporte de accidentes o robo<\/li>\n\n\n\n<li>Env\u00edo de ajustador al lugar del siniestro<\/li>\n\n\n\n<li>Gr\u00faa, paso de corriente o cambio de llanta<\/li>\n\n\n\n<li>Asistencia legal en el momento<\/li>\n\n\n\n<li>Traslado m\u00e9dico en caso de lesiones<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seguro de Gastos M\u00e9dicos Mayores<\/strong>\n<ul class=\"wp-block-list\">\n<li>Orientaci\u00f3n m\u00e9dica telef\u00f3nica<\/li>\n\n\n\n<li>Ambulancia en casos de urgencia<\/li>\n\n\n\n<li>Ingreso a hospitales de red sin pago inmediato (con carta pase)<\/li>\n\n\n\n<li>Gu\u00eda sobre qu\u00e9 hacer ante una emergencia m\u00e9dica<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seguro de Vida<\/strong>\n<ul class=\"wp-block-list\">\n<li>Informaci\u00f3n sobre siniestros y tr\u00e1mites de reclamaci\u00f3n<\/li>\n\n\n\n<li>Orientaci\u00f3n para beneficiarios<\/li>\n\n\n\n<li>Seguimiento de procesos<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seguro para Hogar o Negocio<\/strong>\n<ul class=\"wp-block-list\">\n<li>Atenci\u00f3n ante robos o da\u00f1os por incendio\/inundaci\u00f3n<\/li>\n\n\n\n<li>Env\u00edo de cerrajero, plomero o electricista de emergencia<\/li>\n\n\n\n<li>Apoyo en tr\u00e1mites de reposici\u00f3n de bienes asegurados<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFTambien_hay_atencion_24_horas_en_linea\"><\/span><strong>\u00bfTambi\u00e9n hay atenci\u00f3n 24 horas en l\u00ednea?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>S\u00ed, en caso de que no puedas llamar, AXA ofrece alternativas digitales como:<\/p>\n\n\n\n<p><strong>App MyAXA<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bot\u00f3n de emergencia<\/li>\n\n\n\n<li>Reporte de siniestros en segundos<\/li>\n\n\n\n<li>Seguimiento en tiempo real<\/li>\n\n\n\n<li>Acceso a tu p\u00f3liza y documentos<\/li>\n<\/ul>\n\n\n\n<p>Disponible para Android y iOS, la app es ideal para quienes prefieren gestionar todo desde el celular.<\/p>\n\n\n\n<p><strong>Chat en l\u00ednea<\/strong><\/p>\n\n\n\n<p>Desde el sitio <a href=\"https:\/\/www.axa.mx\">www.axa.mx<\/a> puedes abrir una ventana de chat en vivo donde un asesor te orienta en tiempo real, incluso fuera del horario de oficina.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_necesito_para_recibir_atencion_inmediata\"><\/span><strong>\u00bfQu\u00e9 necesito para recibir atenci\u00f3n inmediata?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tener los siguientes datos listos te ahorrar\u00e1 tiempo:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Informaci\u00f3n necesaria<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u00bfPara qu\u00e9 sirve?<\/strong><\/td><\/tr><tr><td>N\u00famero de p\u00f3liza o placas del veh\u00edculo<\/td><td class=\"has-text-align-center\" data-align=\"center\">Identificarte como asegurado<\/td><\/tr><tr><td>Nombre completo del titular<\/td><td class=\"has-text-align-center\" data-align=\"center\">Validaci\u00f3n de la cuenta<\/td><\/tr><tr><td>Descripci\u00f3n del incidente<\/td><td class=\"has-text-align-center\" data-align=\"center\">Entender la situaci\u00f3n y tipo de ayuda<\/td><\/tr><tr><td>Ubicaci\u00f3n del siniestro<\/td><td class=\"has-text-align-center\" data-align=\"center\">Enviar ajustador o gr\u00faa r\u00e1pidamente<\/td><\/tr><tr><td>Documentos personales (opcional)<\/td><td class=\"has-text-align-center\" data-align=\"center\">En caso de asistencia m\u00e9dica o legal<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFCuanto_tarda_en_llegar_la_ayuda\"><\/span><strong>\u00bfCu\u00e1nto tarda en llegar la ayuda?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El <strong>ajustador de autos<\/strong> suele llegar entre <strong>15 y 60 minutos<\/strong>, dependiendo de la ubicaci\u00f3n.<\/li>\n\n\n\n<li>La <strong>asistencia vial<\/strong> (como gr\u00faa o paso de corriente) tambi\u00e9n var\u00eda, pero puede llegar en menos de 1 hora.<\/li>\n\n\n\n<li>En caso de <strong>emergencias m\u00e9dicas<\/strong>, AXA prioriza el env\u00edo de ambulancia o el acceso inmediato a hospitales de red.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_hacer_si_no_contestan_o_hay_demoras\"><\/span><strong>\u00bfQu\u00e9 hacer si no contestan o hay demoras?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>En caso de no recibir atenci\u00f3n adecuada:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Vuelve a intentar desde otro n\u00famero.<\/li>\n\n\n\n<li>Contacta v\u00eda la app MyAXA o el chat en l\u00ednea.<\/li>\n\n\n\n<li>Si persiste el problema, puedes levantar una queja en:\n<ul class=\"wp-block-list\">\n<li><strong>axasoluciones@axa.com.mx<\/strong><\/li>\n\n\n\n<li>O al tel\u00e9fono UNE: <strong>800 737 7663<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Tener un seguro no es suficiente si no tienes acceso a ayuda cuando m\u00e1s la necesitas. Por eso, la <strong>atenci\u00f3n 24 horas de AXA Seguros<\/strong> es uno de los servicios m\u00e1s valiosos para sus clientes. Ya sea que tengas un accidente de madrugada, una emergencia m\u00e9dica o una falla en carretera, puedes contar con el respaldo de una aseguradora disponible todo el tiempo.<\/p>\n\n\n\n<p>Cotiza tu seguro con cobertura completa y aseg\u00farate de tener acceso a <strong>asistencia inmediata, en cualquier momento y lugar<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"https:\/\/axasegurodeauto.com.mx\/\"><strong>\u00a1Cotiza aqu\u00ed!<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cuando ocurre un accidente o imprevisto, no hay hora espec\u00edfica. Por eso, AXA Seguros ofrece atenci\u00f3n 24 horas los 7 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":385,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4],"tags":[],"class_list":["post-346","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-axa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>AXA Atenci\u00f3n al cliente 24 horas<\/title>\r\n<meta name=\"description\" content=\"Con AXA Atenci\u00f3n 24 horas recibe soporte r\u00e1pido y eficaz ante cualquier emergencia, sin importar el d\u00eda ni la hora.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-atencion-24-horas\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_MX\" 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