{"id":326,"date":"2025-06-27T19:05:25","date_gmt":"2025-06-27T19:05:25","guid":{"rendered":"https:\/\/axasegurodeauto.com.mx\/blog\/?p=326"},"modified":"2025-06-27T19:05:26","modified_gmt":"2025-06-27T19:05:26","slug":"axa-seguimiento-de-siniestros","status":"publish","type":"post","link":"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/","title":{"rendered":"AXA seguimiento de siniestros: \u00bfC\u00f3mo consultar tu reporte?"},"content":{"rendered":"\n<p>\u00bfReportaste un accidente o siniestro con AXA y no sabes c\u00f3mo consultar el estatus? A continuaci\u00f3n, te dejamos una <strong>gu\u00eda para saber c\u00f3mo hacer el seguimiento de siniestros AXA <\/strong>en l\u00ednea, desde la app o por tel\u00e9fono.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\r\n<div class=\"ez-toc-title-container\">\r\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\r\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\r\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/#%C2%BFQue_es_el_seguimiento_de_siniestros_AXA\" >\u00bfQu\u00e9 es el seguimiento de siniestros AXA?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/#%C2%BFComo_dar_seguimiento_a_un_siniestro_en_AXA\" >\u00bfC\u00f3mo dar seguimiento a un siniestro en AXA?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/#Desde_la_App_MyAXA\" >Desde la App MyAXA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/#En_linea_desde_el_portal_web\" >En l\u00ednea desde el portal web<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/#Por_telefono\" >Por tel\u00e9fono<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/#Seguimiento_de_siniestros_de_auto_AXA\" >Seguimiento de siniestros de auto AXA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/#Consejos_para_seguimiento_del_siniestro\" >Consejos para seguimiento del siniestro<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/axa-seguimiento-de-siniestros\/#%C2%BFCuanto_tarda_AXA_en_resolver_un_siniestro\" >\u00bfCu\u00e1nto tarda AXA en resolver un siniestro?<\/a><\/li><\/ul><\/nav><\/div>\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFQue_es_el_seguimiento_de_siniestros_AXA\"><\/span><strong>\u00bfQu\u00e9 es el seguimiento de siniestros AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Es el proceso por el cual puedes hacer consultas del avance o estatus de un siniestro reportado en AXA, para el caso de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Auto.<\/li>\n\n\n\n<li>Gastos m\u00e9dicos.<\/li>\n\n\n\n<li>Vida.<\/li>\n\n\n\n<li>Hogar.<\/li>\n\n\n\n<li>Da\u00f1os materiales o robo.<\/li>\n<\/ul>\n\n\n\n<p>Tener un buen seguimiento te permite estar informado sobre:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aprobaci\u00f3n o rechazo del siniestro.<\/li>\n\n\n\n<li>Autorizaci\u00f3n de reparaci\u00f3n o pago.<\/li>\n\n\n\n<li>Tiempo estimado de resoluci\u00f3n.<\/li>\n\n\n\n<li>Detalles del taller o proveedor asignado.<\/li>\n\n\n\n<li>Documentaci\u00f3n pendiente.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_dar_seguimiento_a_un_siniestro_en_AXA\"><\/span><strong>\u00bfC\u00f3mo dar seguimiento a un siniestro en AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Desde_la_App_MyAXA\"><\/span><strong>Desde la App MyAXA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Para hacer el seguimiento de tu siniestro, la forma m\u00e1s sencilla desde la app:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Descarga la app <em>MyAXA <\/em>(Android o iOS).<\/li>\n\n\n\n<li>Inicia sesi\u00f3n con tu correo y contrase\u00f1a.<\/li>\n\n\n\n<li>Ve a la secci\u00f3n <em>\u201cSiniestros\u201d<\/em>.<\/li>\n\n\n\n<li>Consulta el estado de tu siniestro por n\u00famero de reporte o p\u00f3liza.<\/li>\n\n\n\n<li>Puedes ver avances, fechas clave, nombre del ajustador y documentos solicitados.<\/li>\n<\/ul>\n\n\n\n<p>Mediante la app puedes recibir notificaciones y chatear con el equipo de atenci\u00f3n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"En_linea_desde_el_portal_web\"><\/span><strong>En l\u00ednea desde el portal web<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Entra a <a href=\"https:\/\/www.axa.mx\">www.axa.mx<\/a>.<\/li>\n\n\n\n<li>Haz clic en <em>&#8220;Atenci\u00f3n a Clientes&#8221;<\/em> y luego en <em>\u201cConsulta tu siniestro\u201d<\/em>.<\/li>\n\n\n\n<li>Inicia sesi\u00f3n con tu cuenta o ingresa el n\u00famero de siniestro.<\/li>\n\n\n\n<li>Ver\u00e1s informaci\u00f3n como:\n<ul class=\"wp-block-list\">\n<li>Fecha de registro.<\/li>\n\n\n\n<li>Tipo de cobertura.<\/li>\n\n\n\n<li>Estatus actual.<\/li>\n\n\n\n<li>Resoluci\u00f3n final.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Por_telefono\"><\/span><strong>Por tel\u00e9fono<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Si requieres atenci\u00f3n personalizada, llama al <strong>800 911 1292 <\/strong>con atenci\u00f3n nacional las 24 horas; por ello, debes tener a la mano la siguiente informaci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de p\u00f3liza o siniestro.<\/li>\n\n\n\n<li>Nombre del titular.<\/li>\n\n\n\n<li>Fecha en que se report\u00f3 el evento.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Seguimiento_de_siniestros_de_auto_AXA\"><\/span><strong>Seguimiento de siniestros de auto AXA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Ya que hayas reportado el siniestro automovil\u00edstico, puedes ver el seguimiento de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asignaci\u00f3n de taller o agencia.<\/li>\n\n\n\n<li>Autorizaci\u00f3n de reparaci\u00f3n.<\/li>\n\n\n\n<li>Tiempo estimado de entrega del veh\u00edculo.<\/li>\n\n\n\n<li>Indemnizaci\u00f3n por p\u00e9rdida total.<\/li>\n\n\n\n<li>Estatus de auto sustituto (si aplica).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consejos_para_seguimiento_del_siniestro\"><\/span><strong>Consejos para seguimiento del siniestro<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toma nota del n\u00famero de siniestro desde el d\u00eda que lo reportas.<\/li>\n\n\n\n<li>Revisa tu correo electr\u00f3nico y app AXA.<\/li>\n\n\n\n<li>Sube o env\u00eda cualquier documento pendiente cuanto antes.<\/li>\n\n\n\n<li>Verifica el taller asignado y el tiempo de reparaci\u00f3n.<\/li>\n\n\n\n<li>Si pasan varios d\u00edas sin una respuesta, llama al centro de atenci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFCuanto_tarda_AXA_en_resolver_un_siniestro\"><\/span><strong>\u00bfCu\u00e1nto tarda AXA en resolver un siniestro?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Los tiempos de respuesta pueden variar de acuerdo al tipo de siniestro:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Da\u00f1os menores de auto:<\/strong> 5 a 10 d\u00edas h\u00e1biles.<\/li>\n\n\n\n<li><strong>P\u00e9rdida total:<\/strong> 15 a 20 d\u00edas (tras entrega completa de documentos).<\/li>\n\n\n\n<li><strong>Reembolso de gastos m\u00e9dicos:<\/strong> de 7 a 15 d\u00edas.<\/li>\n\n\n\n<li><strong>Siniestro de vida o hogar:<\/strong> de 15 a 30 d\u00edas, dependiendo del caso.<\/li>\n<\/ul>\n\n\n\n<p>Dar seguimiento a un siniestro no debe ser complicado, con AXA es f\u00e1cil y puedes hacerlo en l\u00ednea desde tu celular o por llamada. Estar preparado ante cualquier situaci\u00f3n con un seguro AXA es una decisi\u00f3n inteligente.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"https:\/\/axasegurodeauto.com.mx\/\"><strong>\u00a1Cotiza aqu\u00ed!<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfReportaste un accidente o siniestro con AXA y no sabes c\u00f3mo consultar el estatus? A continuaci\u00f3n, te dejamos una gu\u00eda [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":331,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4],"tags":[],"class_list":["post-326","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-axa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>AXA seguimiento de siniestros: consultar reporte<\/title>\r\n<meta name=\"description\" content=\"Conoce c\u00f3mo hacer el seguimiento de siniestros en AXA de forma r\u00e1pida y sencilla. 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