{"id":324,"date":"2025-06-30T16:33:13","date_gmt":"2025-06-30T16:33:13","guid":{"rendered":"https:\/\/axasegurodeauto.com.mx\/blog\/?p=324"},"modified":"2025-06-30T16:33:17","modified_gmt":"2025-06-30T16:33:17","slug":"reportar-un-siniestro-axa","status":"publish","type":"post","link":"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/","title":{"rendered":"\u00bfC\u00f3mo reportar un siniestro con AXA?"},"content":{"rendered":"\n<p>\u00bfTuviste un accidente o robo y necesitas reportarlo a AXA Seguros? Recibir la atenci\u00f3n que necesitas en momentos importantes es indispensable. Por ello, te explicamos <strong>c\u00f3mo reportar un siniestro AXA<\/strong>, ya sea para tu auto, hogar, gastos m\u00e9dicos o vida, <strong>los documentos<\/strong> que necesitas y cu\u00e1les son los <strong>canales de contacto.<\/strong><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\r\n<div class=\"ez-toc-title-container\">\r\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\r\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\r\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/#%C2%BFComo_reportar_un_siniestro_en_AXA\" >\u00bfC\u00f3mo reportar un siniestro en AXA?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/#Por_telefono\" >Por tel\u00e9fono<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/#Desde_la_app_MyAXA\" >Desde la app MyAXA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/#En_linea_solo_aplica_para_ciertos_productos\" >En l\u00ednea (solo aplica para ciertos productos)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/#%C2%BFComo_reportar_un_siniestro_de_auto_AXA\" >\u00bfC\u00f3mo reportar un siniestro de auto AXA?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/#%C2%BFPuedo_reportar_siniestros_de_hogar_vida_o_salud\" >\u00bfPuedo reportar siniestros de hogar, vida o salud?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/#%C2%BFCuanto_tiempo_tengo_para_reportar_un_siniestro_en_AXA\" >\u00bfCu\u00e1nto tiempo tengo para reportar un siniestro en AXA?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/axasegurodeauto.com.mx\/blog\/reportar-un-siniestro-axa\/#Consejos_al_reportar_un_siniestro\" >Consejos al reportar un siniestro<\/a><\/li><\/ul><\/nav><\/div>\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_reportar_un_siniestro_en_AXA\"><\/span><strong>\u00bfC\u00f3mo reportar un siniestro en AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Para hacer el reporte de un siniestro en AXA, lo puedes hacer las 24 horas del d\u00eda, ya sea <strong>por tel\u00e9fono, desde la app m\u00f3vil o en l\u00ednea<\/strong>:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Por_telefono\"><\/span><strong>Por tel\u00e9fono<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Al sufrir un accidente automovil\u00edstico, no muevas el coche hasta que llegue el ajustador de seguros.<\/p>\n\n\n\n<p>Lo primero que debes hacer es llamar al <strong>800 911 1292<\/strong> (servicio nacional y gratuito) y proporcionar la siguiente informaci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de p\u00f3liza.<\/li>\n\n\n\n<li>Nombre del asegurado.<\/li>\n\n\n\n<li>Fecha y lugar del siniestro.<\/li>\n\n\n\n<li>Tipo de incidente (accidente, robo, da\u00f1os, etc.).<\/li>\n\n\n\n<li>Detalles del veh\u00edculo o propiedad afectada.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Desde_la_app_MyAXA\"><\/span><strong>Desde la app MyAXA <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Desde la aplicaci\u00f3n de My AXA podr\u00e1s hacer el reporte del siniestro sin complicaciones. Solo sigue los siguientes pasos:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Inicia sesi\u00f3n en la app.<\/li>\n\n\n\n<li>Selecciona la opci\u00f3n <em>\u201cReportar siniestro\u201d<\/em>.<\/li>\n\n\n\n<li>Sigue las instrucciones y comparte tu ubicaci\u00f3n.<\/li>\n\n\n\n<li>Puedes adjuntar fotos y chatear con tu ajustador.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"En_linea_solo_aplica_para_ciertos_productos\"><\/span><strong>En l\u00ednea (solo aplica para ciertos productos)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Entra a <a href=\"https:\/\/www.axa.mx\">www.axa.mx<\/a>, inicia sesi\u00f3n en tu cuenta y selecciona el tipo de siniestro que quieres reportar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_reportar_un_siniestro_de_auto_AXA\"><\/span><strong>\u00bfC\u00f3mo reportar un siniestro de auto AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>En el caso de siniestros viales, te recomendamos seguir estos pasos:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Llama al <strong>800 911 1292<\/strong> desde el lugar del accidente.<\/li>\n\n\n\n<li>Indica si hay lesionados y solicita atenci\u00f3n m\u00e9dica si es necesario.<\/li>\n\n\n\n<li>Espera la llegada del <strong>ajustador<\/strong>, quien evaluar\u00e1 el da\u00f1o y te orientar\u00e1.<\/li>\n\n\n\n<li>Firma el reporte y sigue las indicaciones para reparaci\u00f3n o indemnizaci\u00f3n.<\/li>\n<\/ol>\n\n\n\n<p>Sufrir un accidente puede ser abrumador, pero, puedes solicitar servicios como <strong>gr\u00faa<\/strong>, <strong>auto sustituto<\/strong> o <strong>reparaci\u00f3n en agencia<\/strong>, si tu p\u00f3liza lo incluye.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFPuedo_reportar_siniestros_de_hogar_vida_o_salud\"><\/span><strong>\u00bfPuedo reportar siniestros de hogar, vida o salud?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>S\u00ed, si tuviste un siniestro en casa (incendio, robo, da\u00f1os por agua, etc.), o necesitas activar tu p\u00f3liza de salud o vida, contacta tambi\u00e9n al <strong>800 911 1292<\/strong> o tu <strong>agente de seguros<\/strong>.<\/p>\n\n\n\n<p>Para el caso de siniestros de vida o salud, debes tener a la mano la siguiente documentaci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de p\u00f3liza.<\/li>\n\n\n\n<li>Documentos m\u00e9dicos o acta de defunci\u00f3n (seg\u00fan el caso).<\/li>\n\n\n\n<li>Identificaci\u00f3n oficial del titular o beneficiario.<\/li>\n<\/ul>\n\n\n\n<p><strong>Documentos<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u00f3liza vigente.<\/li>\n\n\n\n<li>INE o identificaci\u00f3n del asegurado.<\/li>\n\n\n\n<li>Reporte del siniestro (llenado por el ajustador).<\/li>\n\n\n\n<li>Fotograf\u00edas del da\u00f1o.<\/li>\n\n\n\n<li>Factura o documentos del bien afectado.<\/li>\n\n\n\n<li>En caso de robo, <strong>denuncia ante el Ministerio P\u00fablico.<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFCuanto_tiempo_tengo_para_reportar_un_siniestro_en_AXA\"><\/span><strong>\u00bfCu\u00e1nto tiempo tengo para reportar un siniestro en AXA?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>En AXA te recomendamos hacer el reporte del siniestro a la brevedad, de preferencia en las primeras 24 horas despu\u00e9s del evento. Para el caso de reportes tard\u00edos puede que se afect\u00e9 la validez de la cobertura o monto de la indemnizaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consejos_al_reportar_un_siniestro\"><\/span><strong>Consejos al reportar un siniestro<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mant\u00e9n siempre tu n\u00famero de p\u00f3liza a la mano.<\/li>\n\n\n\n<li>Conserva la calma y documenta todo (fotos, testigos, placas).<\/li>\n\n\n\n<li>Verifica qu\u00e9 coberturas tienes contratadas antes de aceptar o rechazar ayuda.<\/li>\n\n\n\n<li>Descarga la app My AXApara mayor rapidez y seguimiento.<\/li>\n<\/ul>\n\n\n\n<p>Hacer un reporte en AXA es muy sencillo y r\u00e1pido ya que puedes hacerlos por tel\u00e9fono, desde la app o en l\u00ednea. La clave est\u00e1 en actuar a tiempo, tener tu informaci\u00f3n actualizada y a la mano para seguir las indicaciones del ajustador.<\/p>\n\n\n\n<p>Tener un seguro AXA nunca hab\u00eda sido tan f\u00e1cil, puedes adquirir la mejor protecci\u00f3n en tan solo unos clics.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"https:\/\/axasegurodeauto.com.mx\/\"><strong>\u00a1Cotiza aqu\u00ed!<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfTuviste un accidente o robo y necesitas reportarlo a AXA Seguros? Recibir la atenci\u00f3n que necesitas en momentos importantes es [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":335,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4],"tags":[],"class_list":["post-324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-axa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>\u00bfC\u00f3mo reportar un siniestro con AXA?<\/title>\r\n<meta name=\"description\" content=\"Descubre c\u00f3mo reportar siniestro AXA de forma r\u00e1pida y sencilla. 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